privacy policy
Who We Are
MountNex Ltd respects your privacy and is committed to protecting your personal information. This privacy policy is issued on behalf of MountNex Ltd. When we refer to “MountNex,” “we,” “us,” or “our” in this policy, we mean the relevant entity within MountNex responsible for processing your data.
Data Privacy Manager
We have appointed a Data Privacy Manager to oversee questions related to this privacy policy. If you have any questions, including requests to exercise your legal rights, please contact us using the details provided below:
• Email: info@mountnex.com
• Postal Address: MountNex Ltd, 124 City Road, London, England, EC1V 2NX
Complaints
You have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues. However, we would appreciate the opportunity to address your concerns first, so please contact us directly.
Your Duty to Inform Us of Changes
To ensure your personal information is accurate and up to date, please inform us of any changes by emailing us at info@mountnex.com.
Summary of This Privacy Policy
This privacy policy explains:
• What personal information we collect about you
• How your personal information is collected
• How we use your personal information
• The legal basis for using your personal information
• With whom we share your personal information
• How we protect your personal information
• International transfers of your personal information
• How long we retain your personal information
• Your legal rights
What Personal Information Do We Collect?
We may collect personal information about you during the course of our business, such as when you engage our services, contact us, or use our website. Personal information refers to any data that can identify an individual. This does not include anonymous data where the individual’s identity has been removed.
The types of personal information we may collect, use, process, store, and transfer include:
• Identity Information: Name, organization, title or position, and relationship to other persons.
• Contact Information: Email address, postal address, and telephone numbers.
• Technical Information: Data from your website visits, such as IP address and usage patterns.
• Marketing and Communications Information: Your preferences for receiving marketing materials and your communication preferences.
• Event Information: Data provided when attending meetings, events, or responding to surveys.
• Background Information: Identification and background details provided or collected as part of our business processes.
• Financial Information: Payment-related details.
• Other Information: Any additional data you provide to us.
How Is Your Personal Information Collected?
We collect your personal information in several ways, including:
• Directly from you when you engage with us or use our services.
• When you interact with our digital platforms or personnel.
• Through our technology tools and services, including monitoring email communications and website use.
• From other sources, such as publicly available information to keep our records accurate and up to date.
How We Use Your Personal Information
We use your personal information in various ways, including:
• To provide the information or services you request.
• To manage and improve our website.
• To enhance the services we offer you and our clients.
• To manage our relationship with you and our clients.
• To promote our services, including sending updates, publications, and event details.
• To fulfill legal, regulatory, and risk management obligations.
• For recruitment purposes.
Use of Our Website
Our website may invite you to provide personal information, such as through email queries or the ‘Careers’ section. The purpose for collecting this information is clear when you provide it, and we use it only for those purposes.
Cookies
Our website uses cookies to enhance your browsing experience and to improve our website. For more information on how we use cookies and how you can manage them, please see our Cookie Policy.
Marketing
We use a customer relationship management (CRM) tool to analyze our relationships with clients or potential clients based on email communication frequency. We also track whether you read our emails, click on links, and visit our website, using a cookie that records this activity.
If you no longer wish to receive marketing communications from us, you can unsubscribe at any time via our website.
Meetings and Events
We collect and process personal information related to your attendance at our offices or events. This information may be shared with IT and service providers involved in organizing the event.
We only process special categories of personal information, such as dietary or access requirements, to meet your needs and fulfill our legal obligations.
Our Services
We collect, use, process, and retain personal information in connection with the services we provide. This includes processing identification and background information for business acceptance, financial, and marketing purposes. We may share this information with third parties as necessary for our work.
The Legal Basis for Using Your Personal Information
We process your personal information on the following bases:
• Contractual: To fulfill a contract, such as providing consulting or other services.
• Legitimate Interests: For business purposes.
• Legal Compliance: To meet legal and regulatory obligations.
Who We Share Your Personal Information With
As an international consultancy firm, we may share your information with entities in our global network or with trusted third parties under contractual agreements. This includes professional advisers, service providers, and event organizers.
If required by law or regulation, we may disclose your personal information and will endeavor to notify you unless prohibited.
How We Protect Your Personal Information
We have implemented security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Access to your data is restricted to those with a business need and is subject to confidentiality obligations.
We have procedures to manage suspected data breaches and will notify you and any relevant regulators as required by law.
International Transfers of Your Personal Information
To provide our services, we may transfer your personal information across jurisdictions. Where such transfers occur, we will implement measures to ensure your data remains protected in accordance with applicable laws.
How Long We Keep Your Personal Information
We retain your personal information only as long as necessary, considering legal, accounting, and regulatory requirements, as well as business needs.
Your Legal Rights
Under the European Union’s General Data Protection Regulation and other applicable laws, you have rights regarding your personal information, including:
• The right to request access to your data and how it is processed.
• The right to have your data rectified or deleted.
• The right to restrict processing or object to the processing of your data.
• The right to data portability.
If you withdraw your consent to processing, we will respect your choice in line with our legal obligations, but it may impact the services we can provide.
Even if you withdraw consent, we may continue to process your data if required or permitted by law, especially to meet legal obligations.